Made By Tan accepts returns and refunds in accordance with the policy below.

If you experience any issue with your order, please contact our customer support team before returning any item.

Email: support@madebytan.com
WhatsApp: +84 92 55 22 666

Return request period: Within 30 days from the date you receive the product or as soon as you discover an issue upon delivery.

Eligibility

Returns and refunds are accepted only if:

• The product has a manufacturing defect caused by Made By Tan.
• The product received is incorrect or does not match the confirmed order specifications.

We always strive to ensure every product closely matches the listing photos and descriptions. Because every item is handcrafted from genuine leather, slight variations in color, grain pattern, texture, natural markings, and stitching placement are normal characteristics of the material and are not considered defects.

Return Conditions

Unused straps may be returned within 14 days of delivery for a full refund of the product price, excluding shipping charges.

To qualify for a return:

• The strap must be in new, unused condition.
• No bending, creasing, scratches, or signs of wear.
• The buckle tongue must not have been inserted through the adjustment holes.
• Original packaging, accessories, and proof of purchase must be included.

If a returned item shows signs of use or handling beyond inspection, Made By Tan reserves the right to apply a restocking fee of up to 80% of the product value, depending on its condition.

Custom & Personalized Products

Because every custom strap is individually handcrafted to customer specifications, the following items are non-refundable and non-returnable, unless they are defective or produced incorrectly:

• Custom sizing
• Personalized engraving
• Bespoke modifications
• Made-to-order products

Non-Returnable Items

Returns and refunds will not be accepted for:

• Personalized or custom-made products (unless defective or incorrect)
• Clearance or final sale items
• Products damaged through misuse, accidents, improper installation, or improper handling
• Natural variations in genuine leather, including grain, texture, color tone, or markings

Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 7 days of delivery.

Please provide clear photos or videos showing the issue.

After review, Made By Tan will, at our discretion, provide one of the following solutions at no additional cost:

• Repair
• Replacement
• Partial compensation
• Full refund

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to an error by Made By Tan.

For approved defective or incorrect items, Made By Tan will cover all reasonable return shipping costs.

Original shipping charges, customs duties, taxes, and third-party payment processing fees are non-refundable unless the return is the direct result of an error made by Made By Tan.

Shipping Delays & Lost Packages

We work closely with our shipping partners to ensure every order arrives safely and on time.

If a package has not been successfully delivered within 30 days from the shipping date, and the tracking information shows no successful delivery, Made By Tan will consider the shipment significantly delayed or potentially lost.

After reviewing the shipping status, Made By Tan will determine the most appropriate solution, which may include:

• A full refund to the original payment method, or
• A free replacement order with the same specifications.

This policy does not apply if:

• The tracking shows the package has been successfully delivered.
• The customer provided an incorrect or incomplete shipping address.
• The shipment is delayed due to customs clearance, import procedures, or actions required from the recipient.
• The customer refuses delivery or fails to cooperate with the local carrier.
• The package is returned because required taxes, duties, or local fees were not paid by the customer.

If the original package is delivered after a replacement or refund has already been issued, we kindly ask the customer to contact us so we can arrange a fair and reasonable solution.

Refund Processing

Approved refunds are processed within 3–7 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used during checkout.

Please include your order number inside the return package to help us process your request efficiently.

Contact Us

Before returning any product, please contact us first so we can guide you through the correct return process.

At Made By Tan, we are committed to resolving every issue fairly and reasonably. Depending on the situation, we may offer a repair, replacement, partial compensation, store credit, or refund to ensure the best possible customer experience.