Delivery & Shipping

At Made by Tan, every order is handcrafted and shipped from our workshop in Hanoi, Vietnam.
We take great care to ensure your strap arrives safely and on time.

🧵 Processing Time

Each item is made to order.
Production time: 2–3 business days before shipping.
You will receive an email confirmation once your order is complete and ready to ship.

🌍 Shipping Options

We offer two international shipping methods:

Standard Shipping
Delivery time: 15–20 business days
Tracking: Included
Availability: Worldwide

Express Shipping
Delivery time: 7–10 business days
Availability: Most countries
Carriers: DHL, FedEx, or EMS

📦 Order Tracking

Once your order ships, we’ll send you a tracking link via email.
You can monitor your package anytime until it reaches you.

⚠️ Customs & Duties

International shipments may be subject to customs duties or import taxes, depending on your country’s regulations.
Buyers are responsible for any such charges. We always declare reasonable values to help minimize fees.

🚚 Delivery Notes

Delivery times are estimates and may vary slightly due to customs or local courier delays.
Please ensure your address and phone number are correct when placing the order.

If your package is delayed beyond 30 days, please contact us at madebytan.com@gmail.com — we’ll assist you right away.

💡 Tip

If you’re ordering a gift or need the strap by a specific date, please let us know in advance.
We’ll do our best to accommodate your schedule.

Made by Tan — made for you.
Every strap is crafted with care and delivered with the same dedication.