Delivery & Shipping

At Made by Tan, every strap is handcrafted and shipped from our workshop in Hanoi, Vietnam.

We take great care to ensure your order arrives safely and on time.

Each item is made to order.

Production Time: 2–3 business days before shipping.

You will receive an email confirmation once your order is completed and ready to ship.

We offer two international shipping methods:

Once your order ships, you will receive a tracking link via email.

You can monitor your package anytime until it reaches you.

International shipments may be subject to customs duties, taxes, or import fees depending on your country's regulations.

These charges are the responsibility of the customer.

We always declare reasonable values whenever possible to help minimize additional fees.

Delivery times are estimates and may vary due to customs processing or local courier delays.

Please ensure that your shipping address and contact information are correct when placing your order.

If your package is delayed beyond 30 days, please contact us at support@madebytan.com and we will assist you promptly.

If you are ordering a gift or need your strap by a specific date, please let us know before placing your order.

We will do our best to accommodate your request whenever possible.

Every strap is handmade with care and delivered with the same dedication that goes into creating it.