Delivery & Shipping

At Made by Tan, every order is handcrafted and shipped from our workshop in Hanoi, Vietnam. We take great care to ensure your strap arrives safely and on time.

🧵 Processing Time

Each item is made to order.
Production time: 3–5 business days before shipping.
You will receive an email confirmation once your order is complete and ready to ship.

🌍 Shipping Options

We offer two international shipping methods:

1. Standard Shipping

Delivery time: 15–20 business days
Includes tracking number
Available worldwide

2. Express Shipping

Delivery time: 7–10 business days
Available for most countries
Uses trusted global carriers (DHL, FedEx, or EMS)

📦 Order Tracking

Once your order ships, we’ll send you a tracking link via email.
You can monitor your package anytime until it reaches you.

⚠️ Customs & Duties

International shipments may be subject to customs duties or import taxes, depending on your country’s regulations.
Buyers are responsible for any such charges. We always declare reasonable values to help minimize fees.

🚚 Delivery Notes

Delivery times are estimates and may vary slightly due to customs or local courier delays.
Please ensure your address and phone number are correct when placing the order.
If your package is delayed beyond 30 days, contact us at madebytan.com@gmail.com — we’ll assist right away.

💡 Tip

If you’re ordering a gift or need the strap by a specific date, please let us know in advance — we’ll do our best to accommodate your schedule.

Made by Tan — made for you.
Every strap is crafted with care and delivered with the same dedication.