FAQs
1. How long does it take to make my strap?
Each strap is made to order.
Production time: 3–5 business days, depending on the leather and design.
Custom or exotic requests may take a few extra days.
2. How long does shipping take?
We ship worldwide from Hanoi, Vietnam.
Standard Shipping: 15–20 business days
Express Shipping: 7–10 business days
A tracking number will be provided once your order ships.
3. What materials do you use?
We use carefully selected premium materials, including:
French farm-raised crocodile leather, ostrich leg, and lizard leather.
Zermatt calf leather lining from France.
Velodon reinforcement from Italy.
All materials are chosen for comfort, durability, and authenticity.
4. Can I customize my strap?
Yes, customization is available. You can personalize:
Lug and buckle width (for example, 22/20mm).
Strap length (S to XL).
Stitch color and style (hand-stitched or machine-stitched).
Thickness, padding style, and taper.
Optional engraving or logo embossing.
5. How do I measure my wrist?
Use a soft measuring tape and wrap it around your wrist where you normally wear your watch.
Share the measurement (in cm or inches) with us, and we’ll recommend the best strap length for you.
6. What watches do your straps fit?
Our straps fit most traditional watch brands such as Rolex, Omega, Seiko, and others that use standard spring bars.
For Apple Watch, please mention your case size.
We will adapt the strap with matching connectors.
7. Are the straps waterproof?
Our straps are not designed for swimming or heavy water exposure.
However, with Zermatt lining and proper edge sealing, they can handle daily sweat and light splashes.
8. How do I care for my strap?
Wipe gently with a soft, dry cloth after use.
Avoid prolonged exposure to sunlight or humidity.
Use a neutral leather balm occasionally to maintain softness.
Store flat in a cool, dry place when not in use.
9. What is your warranty policy?
We offer a 12-month warranty covering stitching, glue, and craftsmanship issues.
Natural marks, grain variations, or color differences are part of the leather’s character and are not considered defects.
10. Do you accept returns or exchanges?
As each item is handcrafted to order, returns are accepted only for workmanship defects.
If you experience any issue, please contact us.
We will always do our best to make it right.
11. Do you offer wholesale or collaborations?
Yes, we welcome small-batch collaborations and boutique partnerships.
Please contact us at madebytan.com@gmail.com with your proposal.
12. Can I track my order?
Yes. Once your order ships, we will send a tracking link via email so you can follow its journey.
Didn’t find your answer?
Feel free to contact us anytime — we’re always happy to help.
📧 madebytan.com@gmail.com
📸 Instagram / Facebook: @tanleatherstudio
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